David P. Nezelek
1900 East Main Street
Endicott, NY 13760
(607) 624-5048 (H)
david@davidnezelek.com
PROFESSIONAL WORK EXPERIENCE
LOCKHEED MARTIN (TAC Worldwide) 2008-2010
Enterprise Support Desk Analyst. Provide support for Lockheed Martin employees and vendors. Troubleshoot issues with Windows applications, Engineering and MCAD software, Workstations, printers, plotters, and Blackberry devices. Provide account administration for Windows, UNIX and Mainframe environments. Utilize Phone, email, and remote administration tools to solve technical issues.
WESTINGHOUSE DIGITAL ELECTRONICS 2007-2008
Technical Support/Electronics. Provided support for Westinghouse consumer electronics. Troubleshoot technical issues with LCD Televisions, LCD Monitors, and Digital Photo Frames.
JACKSON HEWITT TAX SERVICES 2006-2007
IT Technician. Responsible for set-up and maintenance of 21 locations in New York and Pennsylvania. Installed and serviced servers and workstations, network routers, hubs and broadband modems. Installed and serviced Lexmark laser printers, fax machines and scanners.
DELL COMPUTERS INC. 2006
Senior Technician. Provided telephone technical support and customer service for system owners. Performed troubleshooting and removal of viruses and spyware/malware. Provided solutions to other software related failures. Extensive use of remote administration tools.
DNA COMPUTING SERVICES 2004-Present
Owner, Technician. Technical services for “IT on Demand” companies. Buid servers and workstations; diagnose and repair hardware and network issues. Perform hardware and software upgrades; and oversee migration to next-generation hardware platforms.
COORDINATED UNIVERSAL RECORDS/EVOLUTION RADIO 2002-2004
Public Relations Director. Performed promotion and advertising-related duties for independent Internet media firm with heavy focus on Internet radio station playing only unsigned artists and bands. Assisted owner with creating visual media, advertising copy, and other materials for promotion.
MY COMPUTER STORE 2001
Lead Technician/Sales manager. Repaired and refurbished desktop computers and printers. Directed technicians as to their daily duties. In charge of purchasing and bookkeeping. Managed the sale of systems and peripherals.
FORMAL EDUCATION
RIDLEY LOWELL BUSINESS/TECHNICAL INSTITUTE 2000-2001 Binghamton, NY. Networking and Technical Support Specialist, 2001
RELEVANT EXPERIENCE
- Networking
- Windows NT, 2000, XP,Vista, 7
- Server 2003
- Linux
- RAS/VPN
- Network Server Technologies
- Construction & Maintenance of the physical layer
- Migration
- Windows and UNIX Account Administration
- Hardware
- Installation
- Troubleshooting
- Custom System Assembly
- Software
- NetIQ Directory and Resource Administrator
- BMC Remedy
- SAP
- Microsoft Office
- Citrix
- Hummingbird Host Explorer
- Nortel Contivity VPN
- Interaction
- Customer Service
- Assertive Communicator
- Technical Support
- Problem Resolution